FAQ
Need quick answers? Find everything you need about orders, shipping, and returns below. For full details, please refer to our official policy pages.
Orders & Payments
How do I place an order?
Select your items, add them to your cart, and complete checkout securely.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay. All transactions are processed securely.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1-3 business days and delivered within 7-12 business days across the United States. See full details in our Shipping Policy.
Do you offer free shipping?
Yes, shipping is free on all orders with no minimum purchase required.
Can I track my order?
Yes. Once your order ships you will receive a confirmation email with your tracking number. You can also visit our Track Your Order page at any time.
Returns & Refunds
What is your return policy?
We offer a 30-day return period from the date of delivery. Items must be unworn, unused, and in their original packaging. Read full details in our Returns & Refund Policy.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. We recommend using a tracked service as we cannot be held responsible for items lost in transit.
How do refunds work?
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed within 10 business days to your original payment method.
What if I receive a damaged or incorrect item?
Contact us immediately at info@lacealexander.com. We will replace the product or issue a full refund at no additional cost to you.
Products
Are your products authentic and high quality?
Yes. Every product in our collection is carefully selected and quality checked before being made available on our store.
Is the product I want in stock?
Our website reflects live inventory. If an item is out of stock, it will be indicated on the product page.
General
Do you have a physical store?
We operate exclusively online and do not have a physical store.
Do you offer gift wrapping or gift cards?
We do not currently offer gift wrapping or gift cards.
Are my payment details secure?
Yes. Our store is powered by Shopify, which uses industry-standard encryption to protect your payment information.
Customer Support
For any other questions, contact our team:
Email: info@lacealexander.com
Phone: +1 (804) 280-4472
Customer Service Hours:
Monday to Friday | 9:00 AM to 5:00 PM EST
Saturday to Sunday | 11:00 AM to 4:00 PM EST
We aim to respond to all inquiries within 24 hours.